Helpline
+48 800 088 136
+48 221 520 620
Do you have questions?
The Polish Red Cross offers psychosocial support to all those who have suffered due to the armed conflict in Ukraine. If you need someone to talk to, want to learn about other services, or have lost contact with loved ones as a result of the conflict - CALL US. The helpline is open from Monday to Friday from 09:00 to 17:00. Our assistance is anonymous and free of charge.
The helpline is operational:
from Monday to Friday
from 09:00 to 17:00.
How does the PCK Helpline work?
Every call is answered by a trained staff member from the Helpline. They will greet you, introducing themselves and informing you that you have reached the PCK Helpline.
Our Helpline is staffed by specialists from Poland and Ukraine. The first person to answer your call will be an experienced operator who, after a brief conversation to help determine your needs, will provide you with the appropriate information or connect you with the on-duty psychologist.
If it happens that you are not speaking the same language, you will be redirected to another staff member (our specialists speak Polish, Ukrainian, Russian, and English).
During the conversation, our specialists will ask you a few questions to tailor the assistance to your needs. We will stay with you for as long as you need. The only situation in which a Helpline staff member may disconnect earlier is if they encounter aggression that makes conversation impossible.
What assistance does the Helpline offer?
On our helpline, we primarily provide informational and psychological assistance. Our operators provide information about current activities conducted by the Red Cross and other organizations operating in Poland. Our psychologists offer help to everyone who needs support. They will talk about any issue that is important to you. We treat each situation, every problem, and doubt you call us about individually, and together we seek such a solution. We consider what can be done in this specific situation, what options we have, and what can realistically change your situation.
Is the helpline anonymous and free of charge?
Yes, the helpline is anonymous and free of charge. Our conversations are confidential. This means that we will not tell anyone about what we discussed. In a situation where we determine that your health and life are at risk, we will contact people who will take care of your safety.
I called the helpline, but no one answered – why?
Our helpline is open from Monday to Friday from 09:00 to 17:00. Incoming calls outside these hours will not be answered.
If you called during the specified time but no one answered your call, there are two possibilities. The first is a situation where all operators are on calls. In this case, please try calling again shortly.
The second situation is when the helpline is closed or there has been a failure.
"Friend in contact"
The program of the Polish Red Cross aims to strengthen coping methods for stress and improve the well-being of beneficiaries under the care of the PRC, particularly those affected by the consequences of the armed conflict in Ukraine. Through regular contact with professional PRC staff, beneficiaries can take advantage of psychosocial support, which can positively impact their well-being and reduce feelings of loneliness.
The program „Friend in Contact” is available free of charge for every adult person from Monday to Friday between 9:00 AM and 5:00 PM. To take advantage of the program, you must register using the form https://forms.office.com/e/jurPrVAQsz.
Who can benefit from the "Friend in Contact" program?
Any person over 18 years of age who has suffered due to the armed conflict in Ukraine and has a Polish phone number.
Is the program "Friend in Contact" paid?
No, participation in the program „Friend in Contact” does not involve any fees.
How can I sign up for the "Friend in Contact" program?
Just fill out the form https://forms.office.com/e/jurPrVAQsz and wait for the first call.
When are the conversations held as part of the "Friend in Contact" program?
The PCK employees will contact the participants of the "Friend in Contact" program at times convenient for the program beneficiaries. When applying to the program, beneficiaries must provide a time frame in which they would like the PCK employees to contact them.
Conversations within the "Friend in Contact" program take place from Monday to Friday between 9:00 AM and 5:00 PM.
Can PCK employees visit the beneficiaries of the "Friend in Contact" program?
No, the "Friend in Touch" program only provides for phone contact between the Red Cross employee and the program participant.
How can I share my opinion about the program?
Opinions about the program can be sent via the form https://forms.office.com/e/1bnSn8MmzF You can also use the PCK Helpline available from Monday to Friday from 9:00 AM to 5:00 PM at the number: +48 800 088 136 (for callers from Poland) or +48 221 520 620 (for callers from abroad). In cases of particular security violations or sensitive issues, please contact us via email at: zgloszenia@pck.pl
Who are the employees of the "Friend in Contact" program?
The program "Friend in Contact" involves employees of the Polish Red Cross who have experience in providing psychosocial support. Beneficiaries of the "Friend in Contact" program can also take advantage of the assistance of a psychologist.
Who are the employees of the "Friend in Contact" program?
The "Friend in Contact" program involves employees of the Polish Red Cross with experience in providing psychosocial support. Beneficiaries of the "Friend in Contact" program can also seek help from a psychologist.
How will I know if someone from the program "Friend in Contact" is calling me?
All phone calls under the program “Friend in Contact” are made at the agreed time, as declared in the application form or established during a previous conversation.
Calls in the “Friend in Contact” program are made from the number: +48 221 520 620.
Deposit to the Fund
The Emergency Fund is a pragmatic and effective solution that enables quick and efficient assistance in crisis situations. It allows for balanced funding of needs, meaning that resources can be directed where they are most needed, at the right time and in the right form. The Emergency Fund is smart and effective assistance.
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